Concentrix sustains growth amid pandemic with launching of 3 new sites across PH

Concentrix Philippines simultaneously launched its three newest sites nationwide: Giga Tower in Bridgetowne, Quezon City, One Montage in Cebu Business Park, and Davao Finance Center in Davao Park District, on August 18.

Concentrix Philippines simultaneously launched its three newest sites nationwide: Giga Tower in Bridgetowne, Quezon City, One Montage in Cebu Business Park, and Davao Finance Center in Davao Park District, on August 18.

The launch event, called “One Concentrix Nation”, highlights the remarkable growth of Concentrix and the company’s investments to bring career opportunities throughout the country. The three sites’ locations correspond to the three major island groups of Luzon, Visayas, and Mindanao respectively.

The expansions also reinforce Concentrix’s position as the nation’s undisputed largest private employer.

"One Concentrix Nation is all about the presence of Concentrix across the Philippines where 50 sites across Luzon, Visayas, and Mindanao located in 20 cities with over 100,000 employees," Ruby Jane Yonson, Concentrix Site Director-Davao Finance Center (DFC), said.

She said the establishment of the new site connotes that the BPO industry is thriving and in fact booming in the Philippines, adding that in the last three years since the pandemic broke out, the BPO remains and continues to operate even amidst the difficult times.

Yoson said the new site is their third in Davao City, with Damosa as the first and Abreeza as second, employing over 3,000 staff in Davao City alone.

She added that One Concentrix Nation represents to the family of Concentrix that "wherever you are you can be your best anywhere."

"In fact, this site is a testament to the growth of Concentrix as it continues to provide jobs whether it's pandemic or not. This site was launched in the midst of the pandemic. We deployed 1,600 Waha (work-at-home agents) originally, going back to this site and this facility this April we completed the transition from work-from-home to the site with over 1,600 in three months," she said.

Present during the ribbon-cutting ceremony in Davao City were Yoson, Davao City Councilor Bernie Al-Ag, Concentrix Vice President of Delivery Tonichi Parekh, Asia Chief Executive Officer Forum Chairman Richard Mills, Concentrix Davao Site Director Ellen Garcia. It was also witnessed by Concentrix staff, leaders, and partners from the government and private sector. Concentrix President and CEO Chris Caldwell were also present.

According to Amit Jagga, SVP and Country Leader for Concentrix Philippines, “Our journey in the Philippines has always been about growth. In 16 years, we have grown from a handful of people to a 100,000-strong team today. Launching three new sites altogether is a big growth milestone representing close to 5,700 combined staff in these locations and the opportunity to grow further. It’s visible proof of our continued growth, and a tangible message of our continued commitment to the Philippines: we’ll continue to invest in providing meaningful career opportunities to as many talented Filipinos as possible. Further, the multi-site launch being held nationwide also demonstrated that when we expand our presence to more people and places, it translates to employment and other economic opportunities also spreading to those communities.”

All three sites operate 24/7, and have close to 30,000 sq.m of space in total. Staff support clients in industries such as Communications, Financial Services, Retail, Technology, Travel, Healthcare, and Content Moderation. Giga and Montage both have recruitment hubs for the high volume of jobseekers in Quezon City and Cebu City.

Concentrix site investments include the work environment and overall staff experience. Concentrix VP of People Solutions in the Philippines Hazel Banas said, “Staff experience is top priority for Concentrix so it’s important to consider what’s meaningful and relevant to their needs and situations. Considering workplace and work environment – how safe, conducive, well-equipped with resources and well-supported the staff are, how we facilitate ease and access to information or services they need, how we reward and engage them –- these are all important. We also want to provide state-of-the-art facilities with flexibility in mind. Our spaces are deliberately designed for the perfect blend of functionality, productivity, and creativity. We also take staff feedback on what they need and want, so no two sites are necessarily the same. For example, you can have two sites with a gym, and another one without. It depends on the preference of local teams.”

With a solid commitment to continued growth and investment in the country and its talent, Jagga is excited about the positive impact it will continue to make.

“We anticipate the growth rate to continue being significant levels in line with the growth in business that clients give to us, including new client logos, all of which increase our hiring requirements. So we’re very excited to share about our sites and for more people to join Concentrix. If this trajectory continues leading up to 2023, and while we cannot give forward-looking statements as a publicly traded company if we get close to double-digit rate growth from the 100,000 scale we have today, that’s anywhere from 8,000 to 10,000 staff net growth that we can expect,” he said.

Concentrix Philippines is a recipient of “Highly Commended” recognition for Excellence in Employee Experience in the global Gartner Communication Awards 2022 and is among Asia’s Best Employer Brands for two years in a row. It is also the sole recipient of ICT Awards 2021 special award for “Outstanding Use of ICT Services To Fight Covid-19.”

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