DATAMATICS, a global digital technology, operations and experience management company, inaugurated its new omni-channel customer support center at Pasig City, Manila. The facility was inaugurated by His Excellency Shambhu Kumaran, the Indian ambassador to the Philippines. The event was also graced by industry leaders from the Contact Center Association of the Philippines (CCAP), the IT and Business Process Association of the Philippines (IBPAP), and TCC.
"The IT (information technology) and BPO (business process outsourcing) story between India and the Philippines is one that mutually reinforces each other. This 'Connected Growth' story over the past two decades is a partnership of great trust," Kumaran said.
"Our innovative IP (intellectual property) products, future-fit technology solutions, deep-in-digital expertise — combined with customer centricity of the Philippines' BPO industry — places us in a strong position," Datamatics Vice Chairman and Chief Executive Officer Rahul Kanodia said.
This expansion would enable Datamatics to accelerate its growth in the customer management solutions space. Technology, coupled with the Filipino way of empathy, commitment, sensitivity and hospitality, would help provide a competitive edge to its global clients.
"Datamatics is a success story in the Philippines. We at CCAP are glad to be associated with Datamatics and help in any way we can," CCAP Chairman Mitch Locsin said.
"This partnership signals the continued growth for Datamatics and the IT/ BPM (business process management) Industry. On behalf of the association of IBPAP, I would like to congratulate Datamatics," IBPAP Senior Vice President Celeste Ilagan said.