Outsmarting Adversities: 4 CX Challenges to Address in 2023

This report outlines four main challenges that companies face in providing customer service in 2023: digital and AI deficiencies, impersonal interactions, disconnected experiences, and insufficient insights.

This report outlines four main challenges that companies face in providing customer service in 2023: digital and AI deficiencies, impersonal interactions, disconnected experiences, and insufficient insights.

Companies are investing in solutions such as AI-powered chatbots, unifying CX and contact center operations, and reducing agent effort in order to create a unified customer experience. Metrics such as customer retention, customer lifetime value, and customer loyalty are also becoming more important to brands as they strive to meet customer expectations.

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