iQor Earns BPO Center of the Year From Leading Home Warranty Company
The first-place honor has been presented to iQor call center locations since the award’s inception in 2019 (iQor Clark in 2019 and Trinidad in 2020).
Topic
BPO News
A collection of 68 issues
Call Centers: What You Can Do to Meet Customer Expectations
Businesses know that when customers feel they are experiencing a helpful personal interaction where they are listened to and heard, their brand loyalty strengthens, potentially proving more resistant and resilient as a result.
3 Ways Companies Get Customer Experience Wrong
Here are common CX missteps I’m seeing — and strategies to address them before your competitors seize the opportunity.
Concentrix grows with big move to Arthaland’s Cebu Exchange
In a groundbreaking deal, Concentrix, a global leader in customer experience (CX) solutions and technology and the country’s largest private employer, confirms its plan to further expand in 2023 with a big move to Cebu Exchange.
Capiz guv on 'campus tour' for job opportunities
The provincial chief executive said during the gathering that the company will hire about 1,200 call center agents and employees for its forthcoming operation.
Customer Service With a Smile? Not When a Chatbot is Involved
Researchers say consumers who just want to get the job done may be turned off by a chatbot that shows emotion
The 8 Best Business Books You’ve Never Heard Of
Need great business books recommendations? You’ve probably already read Good to Great, The Four Hour Workweek, and Zero to One… But a lot of times, to get ahead in life, you have to read the books that people aren’t reading.
Another BPO firm to expand in Ilocos Norte
Sutherland aims to train and hire talented and skilled local residents, enabling them to respond to the increasing demand for qualified customer service and technical support associates in the country.
Calling all WOMENtrepreneurs in BPOs! Payoneer to host a meetup event with women leaders in the outsourcing industry
Payoneer, the world’s leading cross-border payments platform, is set to host the very first Payoneer WOMENtrepreneurs Meetup: Connect with women leading the PH outsourcing sector event on March 9, 2023 at WeWork Menarco Tower in Bonifacio Global City.
AI in the Workplace Is Already Here. The First Battleground? Call Centers
In recent years, companies have begun using machine-learning models to scan and analyze conversations between agents and customers.