Customer Service With a Smile? Not When a Chatbot is Involved
Researchers say consumers who just want to get the job done may be turned off by a chatbot that shows emotion
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BPO News
A collection of 63 issues
The 8 Best Business Books You’ve Never Heard Of
Need great business books recommendations? You’ve probably already read Good to Great, The Four Hour Workweek, and Zero to One… But a lot of times, to get ahead in life, you have to read the books that people aren’t reading.
Another BPO firm to expand in Ilocos Norte
Sutherland aims to train and hire talented and skilled local residents, enabling them to respond to the increasing demand for qualified customer service and technical support associates in the country.
Calling all WOMENtrepreneurs in BPOs! Payoneer to host a meetup event with women leaders in the outsourcing industry
Payoneer, the world’s leading cross-border payments platform, is set to host the very first Payoneer WOMENtrepreneurs Meetup: Connect with women leading the PH outsourcing sector event on March 9, 2023 at WeWork Menarco Tower in Bonifacio Global City.
AI in the Workplace Is Already Here. The First Battleground? Call Centers
In recent years, companies have begun using machine-learning models to scan and analyze conversations between agents and customers.
Sitel Academy: Empowering tomorrow’s BPO workforce
Sitel Philippines has long been responding to this challenge with its Sitel Academy, a pioneering free BPO upskilling program for students, near-hires, and individuals who are usually deprived of good career opportunities.
Alorica PH launches 3rd Site in Davao
Global customer experience (CX) provider Alorica has expanded its presence in Davao City with the unveiling of its newest facility, Alorica Davao 3, inside the bustling Matina IT Park.
We come to bury ChatGPT, not to praise it.
arge language models (LLMs) like the GPT family learn the statistical structure of language by optimizing their ability to predict missing words in sentences (as in 'The cat sat on the [BLANK]').
BPO receipts to remain strong this year — PH govt think tank
Despite a projected slow economic growth, Business Process Outsourcing (BPO) receipts in the Philippines are seen to maintain momentum this year given the demand for virtual employees post-pandemic, according to state think tank.
iQor expands reach to Negros
During a press briefing at L’Fisher Chalet here yesterday, Marilou Vergara, director for PH marketing operations, said that iQor Philippines has earned the Great Place to Work Certification in the country for this year.