AI Enhances Customer Support, but Watch out for These Common Pitfalls
Incorporating AI technology into customer service has revolutionized the industry, improving customer relationships, and accelerating customer service processes.
Incorporating AI technology into customer service has revolutionized the industry, improving customer relationships, and accelerating customer service processes.
AI chatbots and complementary technology can help contact center employees efficiently answer customer FAQs, provide personalized support, and provide customer service 24/7.
While AI comes with its benefits, security and privacy issues and depersonalization remain potential pitfalls. It is important to understand how to use AI properly without harming the customer-company relationship.