BPO Industry News

Topic

BPO Talent

A collection of 12 issues

Call Centers: What You Can Do to Meet Customer Expectations

Businesses know that when customers feel they are experiencing a helpful personal interaction where they are listened to and heard, their brand loyalty strengthens, potentially proving more resistant and resilient as a result.

3 Ways Companies Get Customer Experience Wrong

Here are common CX missteps I’m seeing — and strategies to address them before your competitors seize the opportunity.

Calling all WOMENtrepreneurs in BPOs! Payoneer to host a meetup event with women leaders in the outsourcing industry

Payoneer, the world’s leading cross-border payments platform, is set to host the very first Payoneer WOMENtrepreneurs Meetup: Connect with women leading the PH outsourcing sector event on March 9, 2023 at WeWork Menarco Tower in Bonifacio Global City.

Teleperformance aiming to hire 1,000 agents in General Santos City by next year

Teleperformance (TP), the global leader in outsourced customer experience management services, is continuing their countryside expansion by hiring more agents in General Santos City by 2023.

Local BPO receives excellence award

TaskUs, a global provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, bagged both the Outstanding Exporter Award and Outstanding Employer Award at the recently concluded Philippine Economic Zone Authority( PEZA) Excellence Awards.

Companies told to focus on competency when hiring

Companies should look at the required competencies of a job position rather than requiring a college degree in their hiring process, according to a business-led education advocacy group.

Soft Skills Training Market Size Will Achieve USD 66,075 Million by 2030 growing at 12.2% CAGR – Exclusive Report by Acumen Research and Consulting

The Global Soft Skills Training Market Size accounted USD 24,142 million in 2021 and is estimated to achieve a market size of USD 66,075 million by 2030; growing at a CAGR of 12.2%.

New Research Reveals Gap in Employee Retention and Performance within Contact Centers

Centrical report finds over 50% of contact centers will add gamification, want to reduce attrition rates, and more.

Global Report: 45% of People Have Not Felt True Happiness for More Than Two Years

People want brands to make them smile and laugh, but business leaders fear using humor in customer interactions according to a new research report from Oracle Fusion Cloud Customer Experience (CX) and Gretchen Rubin, five-time New York Times bestselling author and podcaster.

Employee wellbeing matters: treat your customers like your staff

Digital transformation, AI, data mining and the cloud drive efficiencies and improve customer engagement. An estimated 46% of customer interactions are already automated, with the trend toward automation having further accelerated during the pandemic.