AI is a strategic capability – expert AI is now considered to be a strategic capability that would improve our country's economic activity as it moves toward a more technologically advanced society.
iQor Earns BPO Center of the Year From Leading Home Warranty Company The first-place honor has been presented to iQor call center locations since the award’s inception in 2019 (iQor Clark in 2019 and Trinidad in 2020).
DOLE sees foreigners helping PHL FOREIGN workers may now apply for the necessary permit or certificate for long-term employment in the country even when they are still abroad, according to the Department of Labor and Employment (DOLE).
Tech, online ed vital for microentrepreneurs ONLINE education and technology now play an important role in developing the country's workforce and microentrepreneurs, according to the top official of the Philippine Trade Training Center (PTTC).
Philippine shaping up as ideal site for startups The Philippines is becoming an ideal destination for startups due the enabling environment it offers as well as its highly skilled talents, according to the Department of Trade and Industry (DTI).
The Technology Skills Every Employee Should Have Today Proficiency in a wide range of technological tools is becoming increasingly important in the workplace, with data analysis, online collaboration, and project management among the leading skills needed by employees.
Starbucks’s New CEO Trained as Barista to Prepare for Role Laxman Narasimhan, the new CEO of Starbucks, plans to improve the company's coffee chain and service by spending four hours in a different Starbucks store each month alongside the baristas to better understand store operations.
Understanding ChatGPT ChatGPT is a glorified word predictor, stringing together words using an expansive statistical model built from billions of sentences, and can generate natural language responses with.
Proven Tactics for Improving Teams’ Psychological Safety Creating a work culture where employees can fully and honestly contribute is essential. To foster this culture, it is necessary to have high levels of psychological safety, which allows employees to speak up without fear of retribution.
Call Centers: What You Can Do to Meet Customer Expectations Businesses know that when customers feel they are experiencing a helpful personal interaction where they are listened to and heard, their brand loyalty strengthens, potentially proving more resistant and resilient as a result.