AI Enhances Customer Support, but Watch out for These Common Pitfalls
Incorporating AI technology into customer service has revolutionized the industry, improving customer relationships, and accelerating customer service processes.
Topic
Outsourcing Industry
A collection of 43 issues
How Generative AI Could Disrupt Creative Work
Generative AI is a major disruptor of creative work that has the potential to significantly alter both independent and salaried creative work.
Proven Tactics for Improving Teams’ Psychological Safety
Creating a work culture where employees can fully and honestly contribute is essential. To foster this culture, it is necessary to have high levels of psychological safety, which allows employees to speak up without fear of retribution.
What Is the Optimal Pattern of a Customer Journey?
Most managers now understand that they must deliver value not just through their offerings, but also from the entire customer journey. Doing so improves customer satisfaction, bolsters sales, and grows customer lifetime value.
Customer Experience Is Everyone’s Responsibility
Creating an exceptional customer experience that generates revenue is critical, but increasingly challenging in today's digital world. Achieving this involves new cross-functional relationships, breaking down departmental silos and encouraging everyone in the team to play their part.
Capiz guv on 'campus tour' for job opportunities
The provincial chief executive said during the gathering that the company will hire about 1,200 call center agents and employees for its forthcoming operation.
The Rise of Fractional Executives
Many leaders have taken on roles as a fractional executives — though as supply and demand increase for such leaders, so does confusion around what this title means and how these roles work.
AI in the Workplace Is Already Here. The First Battleground? Call Centers
In recent years, companies have begun using machine-learning models to scan and analyze conversations between agents and customers.
Hospitality, retail to drive PH property sector in 2023
Real estate services firm Santos Knight Frank (SKF) is optimistic about the outlook for the Philippine property sector this year, driven by the hospitality and retail sectors.
Asia-Pacific Business Process Outsourcing (BPO) market is projected to grow at a CAGR of 8.2% by 2033: Visiongain Reports Ltd
The Asia-Pacific business process outsourcing (BPO) market was valued at US$68.8 billion in 2022 and is projected to grow at a CAGR of 8.2% during the forecast period 2023-2033.