The Rise of Fractional Executives
Many leaders have taken on roles as a fractional executives — though as supply and demand increase for such leaders, so does confusion around what this title means and how these roles work.
Topic
Outsourcing Industry
A collection of 37 issues
AI in the Workplace Is Already Here. The First Battleground? Call Centers
In recent years, companies have begun using machine-learning models to scan and analyze conversations between agents and customers.
Hospitality, retail to drive PH property sector in 2023
Real estate services firm Santos Knight Frank (SKF) is optimistic about the outlook for the Philippine property sector this year, driven by the hospitality and retail sectors.
Asia-Pacific Business Process Outsourcing (BPO) market is projected to grow at a CAGR of 8.2% by 2033: Visiongain Reports Ltd
The Asia-Pacific business process outsourcing (BPO) market was valued at US$68.8 billion in 2022 and is projected to grow at a CAGR of 8.2% during the forecast period 2023-2033.
OpenAI has hired an army of contractors to make basic coding obsolete
OpenAI, the company behind the chatbot ChatGPT, has ramped up its hiring around the world, bringing on roughly 1,000 remote contractors over the past six months in regions like Latin America and Eastern Europe, according to people familiar with the matter.
Global Call Center AI Market 2023-2027
The analyst has been monitoring the call center ai market and it is poised to grow by $ 1.90 bn during 2021-2025, progressing at a CAGR of 22.40% during the forecast period.
ibex Named One of America's Greatest Workplaces for Diversity 2023
ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that the company was named to Newsweek’s inaugural list of America’s Greatest Workplaces for Diversity 2023.
Deal talks are now about cost cutting, says Genpact CEO
Information Technology Business Process Management (IT-BPM) deals are seen shifting towards cost-cutting measures according to NV Tyagarajan, chief executive officer (CEO) of global professional services firm Genpact.
Outsourcing firms seen gaining from tech turmoil
According to the ISG Index, which measures commercial outsourcing contracts with annual contract value (ACV) of $5 million or more, the ACV for the combined global market during the July-September period was at $23.2 billion, down only 3% from the year-ago period.
ManageEngine to expand in PH
Arun Kumar, ManageEngine regional director for Asia-Pacific, said in an interview on the sidelines of a report launch in Makati City last week that the company is already looking for employees for its Philippine presence.