iQor Earns BPO Center of the Year From Leading Home Warranty Company The first-place honor has been presented to iQor call center locations since the award’s inception in 2019 (iQor Clark in 2019 and Trinidad in 2020).
The Technology Skills Every Employee Should Have Today Proficiency in a wide range of technological tools is becoming increasingly important in the workplace, with data analysis, online collaboration, and project management among the leading skills needed by employees.
Starbucks’s New CEO Trained as Barista to Prepare for Role Laxman Narasimhan, the new CEO of Starbucks, plans to improve the company's coffee chain and service by spending four hours in a different Starbucks store each month alongside the baristas to better understand store operations.
Understanding ChatGPT ChatGPT is a glorified word predictor, stringing together words using an expansive statistical model built from billions of sentences, and can generate natural language responses with.
Proven Tactics for Improving Teams’ Psychological Safety Creating a work culture where employees can fully and honestly contribute is essential. To foster this culture, it is necessary to have high levels of psychological safety, which allows employees to speak up without fear of retribution.
Global TikTok creators depend on U.S. viewers. A TikTok ban would be devastating “The American influencer marketing ecosystem generally sets trends for influencer marketing around the world. But there’s so much creativity and innovation on social media globally,” Angela Simaan, senior director of communications at Obviously “
Introducing BloombergGPT, Bloomberg’s 50-billion parameter large language model, purpose-built from scratch for finance Bloomberg today released a research paper detailing the development of BloombergGPTTM, a new large-scale generative artificial intelligence (AI) model.
Customer Experience Is Everyone’s Responsibility Creating an exceptional customer experience that generates revenue is critical, but increasingly challenging in today's digital world. Achieving this involves new cross-functional relationships, breaking down departmental silos and encouraging everyone in the team to play their part.
Copyright Guidance Gives Content Marketers an Easy Decision on AI vs. Human Content “In very short order as an industry bridging content creators and AI technology, you will decide if the tool in question is true AI, operating from a true learning model or if it is fake AI simply scraping content and reassembling it,” Robert says.
AI won’t steal your job, people leveraging AI will Goldman Sachs foresees up to 300 million jobs to be affected by AI worldwide (that is 18% of jobs). The new capabilities offered by Generative AI will particularly affect white collars job, but “affect” does not mean “kill”.